Now Hiring! Virtual Administrative Assistant

Hintonburg Pottery is seeking a highly organized and detail-oriented Virtual Administrative Assistant to support the daily operations of our studio. The ideal candidate will often be the first point of contact for our customers and will play an important role ensuring our administrative processes run smoothly. You will be responsible for responding to customer inquiries, processing bookings and assisting with essential business reporting.

Key Responsibilities

Customer Service & Communication

Respond to customer emails in a timely and professional manner.

Manage incoming phone calls and check voicemails daily.

Bookings & Scheduling

Processing refunds for cancellations in accordance with the studio's 10% administrative fee policy.

Transfer bookings in compliance with the 10-day transfer policy. 

Enforce the studio’s cancellation and booking policies as required.

Course & Workshop

Communicate directly with students regarding cancelled courses or workshops, offering solutions such as transfers, studio credits, or refunds 

Coordinate makeup classes for students who miss their final glazing class, based on instructor notifications.

Reporting:  Prepare monthly and quarterly Bookeo reports. 

Special Projects: Send emails for communication for seasonal events, including sending the "What to Expect" email to Summer Kids Camp participants one week prior to the start date.

Qualifications

Strong verbal and written communication skills.

Proficiency in administrative software and tools (e.g., email, scheduling software, spreadsheets).

Ability to multitask and maintain high attention to detail in a fast-paced environment.

Strong problem-solving skills and a commitment to providing excellent customer service.

Send your resume and cover letter to info@hintonburgpottery.ca