Cancellation Policy

Please check dates prior to finalizing bookings.

It is not unusual that classes skip one week due to statutory holidays.  

Due to our busy class schedule, we are unable to provide make up classes.

We reserve the right to cancel or postpone a session due to low enrolment. 

Remember to check your email the day before your session to ensure it is up and running.

WHEEL & COMBO - 6 WEEK CLASSES 

  • NO REFUND if cancellation is made less than 14 days in advance. 

  • 10% cancellation fee if the cancellation is made less than 1 month before the start date.

HAND BUILDING & SGRAFFITO - 4 WEEK CLASSES

  • NO REFUND if cancellation is made less than 14 days in advance. 

  • 10% cancellation fee if the cancellation is made less than 1 month before the start date.

ONE-TIME & 

PRIVATE WORKSHOPS

  • NO REFUND if cancellation is made less than 1 week in advance. 

  • 10% cancellation fee if the cancellation is made less than 2 weeks before the start date.

KIDS CLASSES - 2 PART

  • NO REFUND if cancellation is made less than 14 days in advance. 

  • 10% cancellation fee if the cancellation is made less than 1 month before the start date.

KIDS CAMPS - 5 DAYS

  • NO REFUND if cancellation is made less than 14 days in advance. 

  • 30% cancellation fee if the cancellation is made less than 1 month before the start date.

  • 15% cancellation fee if the cancellation is made less than 2 months before the start date.

 

POTTERY FLEX PASS - PREPAID PACKAGE

  • NO REFUNDS or pass transfers, as your pass is valid for four (4) individual Hand building and/or Wheel classes over a duration of 10 weeks, choosing from 20 different class session options.

  • Please contact us a minimum of 24 hours before the scheduled class to inform us of your cancellation. You may then request to select an alternative future class date on Monday or Wednesday morning prior to your prepaid package expiration date of December 2, 2019.

Shop Hours:

CLOSED TILL FURTHER NOTICE

613-725-6909

The comfy chairs are still here, so come and sit with a cup of tea, a book, a friend or even a ball of wool amidst all the creative energy!

Come and check out the creative unfolding. You will indeed be inspired!